Support
Need help? Email support@btgbuilds.com. We reply within two business days.
Common questions
How do I invite my student (or parent)?
Open the menu, tap Add a student (or Invite a parent), enter their first name and phone number, and send the pre-filled message. They tap the link, or enter the code under "Open your link".
How does the streak work?
A day counts when both people on a page have sent a photo that day. Miss a day and the streak resets, unless you've earned a freeze token.
What does Premium include?
Unlimited photos, every photo kept, and unlimited student pages. One subscription covers the whole family. Students are always free. Nudges are free for everyone.
How do I cancel or restore my subscription?
Cancel any time in iOS Settings → your name → Subscriptions. To restore on a new device, open the upgrade screen in Kin and tap Restore purchase.
How do I report a photo or block someone?
Open the photo, tap the … button at the top left, then Report photo or Block. We review every report and remove content or accounts that break our Terms. For anything urgent, email us.
How do I delete my account and data?
In the app: menu → Settings → Delete account. This permanently removes your profile, photos, comments and streaks. You can also email us from the address you signed up with.
The invite link doesn't work.
Each code works once. Ask the sender to resend the invite from their menu (tap the … next to the pending page).